RETURNS
General
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You have 7 calendar days to return an item from the date you received it.
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To be eligible for a return, your item must be unused and in the same condition that you received it.
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Your item must be in its original packaging.
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Your item needs to have a receipt or proof of purchase.
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Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
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If your return is approved, we will initiate a refund to your credit card (or original method of payment).
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You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
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No refunds/exchanges on sale items.
If you find that an item does not fit you properly and you would like to exchange it for a different size, the same conditions as above apply. You will be responsible for the delivery costs involved in the exchange of the item.
To return or exchange an item, please follow these instructions:
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1. Please send us an email at -----------------------------
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Use your order number in the subject line.
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State why you are returning or exchanging the item.
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Attach your original invoice/purchase order.
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Specify the collection address for the courier to collect the item from you.
2. Our courier service will collect the item from you, and you will be charged for all costs involved in delivering the new item.
Defective Goods
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If you have used an item for its intended purchase and within six months of its purchase it shows signs of being defective, we will either repair or replace the item or refund you to the value that you paid for it. This will be considered once an assessment of the items is done and will be at our discretion. If we find that the correct use or care instructions were not followed, we may refuse to refund or replace an item.
If we find that an item was indeed defective, we will carry the cost of delivering the new / repaired item to you. If our assessment finds that you are not eligible for a refund/replacement/repair, you will be responsible for the costs involved in delivering your item to you.
DISCLAIMER
The imagery and designs used on this website are intended to demonstrate the effects that can be achieved with our products and not to imply that the designs have been supplied to or endorsed by their owners.
The artwork, designs and trademarks imprinted on the products
displayed herein are reproduced only as examples of the type
and quality of branded products available.
They are not intended to represent that the products are either endorsed
by or produced for the owners of the artwork, design or trademark.
DELIVERY & SHIPPING
Delivery methods for deliveries from the Online Store will include 1) Collection from our business address (Edenvale) or 2) By Courier (The Courier Guy) or 3) By our Company Driver to the Customer’s chosen delivery address.
Our deliveries will take place from 8AM until 5PM from Monday to Friday
Delivery is dependent on destinations within South Africa, and therefore delivery can take anything from 3 to 5 working days.
If your recipient lives somewhere far away that falls into our extended areas list, the delivery may take between one and two extra days to be delivered.
If we must reattempt your delivery more than twice, we may charge you a handling fee of 15% plus delivery.
We will, try our best to deliver at reception, receiving, security or a neighbour if they aren’t available.
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In the event that the products are delivered in a damaged or defective state, the Customer shall forthwith upon delivery endorse Scratch Solutions’ copy of the delivery note detailing the damage or defects to the Products and the Customer shall within seven (7) days of such delivery notify us of such damage or defects to the Products delivered, following which the Returns Policy shall be followed.